+919871148514
info@memorableindia.com
All correspondence relating to tours, travel services, and bookings must be addressed to Memorable India Journeys Pvt. Ltd. (hereinafter referred to as the Company).
A binding contract is formed between the client and Memorable India Journeys Pvt. Ltd. once the Company has issued a written confirmation of the requested tour or travel services and received the applicable deposit from the client. No booking is treated as confirmed until both conditions are met.
To secure a confirmed booking, the client is required to pay a minimum deposit of 25% of the total tour cost to Memorable India Journeys Pvt. Ltd.. Until this deposit is received, services remain provisional and the Company holds no obligation to retain rates or inventory.
The balance amount must be settled at least 15 days before the start of services. Any booking made within 15 working days of the service start date is treated as a late booking, and the full payment must be made at the time of booking.
During peak periods such as Christmas, New Year, and other high-demand seasons, and in certain special cases, the full payment may be required upfront regardless of the booking date.
Even after the 25% advance has been received, the Company may request an additional advance before the final balance due date if a contractor or supplier imposes an earlier payment deadline. Such requests will be communicated to the client in writing.
In line with the Union Budget 2026 and Government of India rules, a flat TCS of 2% is applicable on the total cost of every overseas tour package, with effect from 1 April 2026. The earlier slab structure of 5% up to Rs. 7 lakhs and 20% beyond Rs. 7 lakhs no longer applies. The 2% rate is charged from the first rupee, with no minimum threshold.
Clients may make payments through any of the following channels:
No employee or authorised representative of Memorable India Journeys Pvt. Ltd. will ever ask a client for net banking credentials, passwords, OTPs, or any similar confidential information. Nor will any representative ask the client to transfer funds to a personal account or to install third-party remote-access applications such as AnyDesk or TeamViewer.
Clients are advised not to respond to such requests under any circumstances. Any such incident must be reported immediately to info@memorableindia.com.
Once a booking is confirmed, airline seats, hotel rooms, ground transportation, and other services are blocked on the client’s behalf. The Company remains liable to pay its suppliers and vendors the agreed charges, including any penalties, if these services are subsequently released or cancelled within the timelines set out below. If the client needs to cancel the tour, the cancellation must be communicated to the Company in writing. The applicable cancellation charges are as follows:
In some cases the cancellation charges may differ from the slabs above. Where this applies, the revised charges will be communicated to the client on a case-by-case basis.
Unless specifically stated otherwise in the itinerary, the tour cost does not include gratuities, insurance, sightseeing, excess baggage charges, laundry, drinks, tips, airport taxes, meals, or any item of a personal nature.
All guests, including foreign nationals, Non-Resident Indians, and Indian nationals, are required to submit valid photo identification at the time of booking confirmation. The applicable documents are as follows:
Special terms may apply for bookings made during high-season periods, trade fairs, and festivals. Where applicable, these terms will be advised to the client at the time of booking.
The Company acts as a travel and holiday organiser. The Company does not own, control, or operate any airline, shipping company, coach, hotel, transport operator, or other facility referred to in its brochures, itineraries, or manuals.
The Company exercises due care in selecting the various components of a client’s holiday. However, since the Company only selects and inspects these components and has no control over how they are operated, the Company cannot be held responsible for any injury, death, loss, or damage caused by an act or omission of the management or employees of any hotel, airline, shipping company, coach owner, coach operator, or other independent contractor.
Standard hotel check-in across most properties worldwide is between 1400 hours and 1500 hours, and standard check-out is 1200 hours. Early check-in and late check-out are subject to availability and cannot be guaranteed. If the client expects to arrive early in the morning and requires the room on arrival, the room should be reserved from the previous night.
All details given in the itinerary are based on the information available at the time the quotation is shared. The Company reserves the right to modify any aspect of the itinerary before or after the booking is made if such a change is necessitated by events beyond its control.
Where the Company becomes aware of any change sufficiently in advance, the client will be notified at the time of booking. In other cases, the local representative will inform the client of the change. Major roadworks may make route changes necessary, restaurants may close or change management, and similar factors may require adjustments to the itinerary.
Clients are responsible for keeping to the schedule at every stage of the tour. If a client misses any part of a sightseeing tour or other activity owing to delay on the client’s part, no refund will be payable for the missed portion.
The Company does not accept liability or responsibility for any damage, loss, baggage loss, injury, accident, death, breakdown, or irregularity arising during the tour, nor for any loss caused by weather conditions, strikes, war, quarantine, or any similar event. Any expense arising from such causes will be borne by the client. The Company further reserves the right to recover any additional expense it incurs as a result of delays or changes in the schedules of trains, flights, buses, ships, or other services.
The Company also reserves the right to amend, alter, vary, or withdraw any advertised excursion, or to substitute a hotel of a similar category, if it considers this necessary. The client consents to such amendments or alterations to the itinerary. These terms are to be read together with the itinerary; in the event of any conflict or contradiction between the two, these terms will prevail and will override the brochure or itinerary to the extent of the inconsistency.
All baggage and personal effects remain the responsibility of the client at all times and under all circumstances. The Company will not be responsible or liable for any loss, theft, or damage to such items, whether on hotel premises, in the coach, on board a cruise, at the airport, during travel, or at any place of visit.
Some hotels offer safe deposit lockers, which the client may use at their own cost and risk. The Company will not be liable for any loss or theft from such lockers. Any damage caused by the client to a hotel room, coach, place of visit, or other property during the tour will be borne and payable by the client.
The Company is not liable for any sudden disruption of telephone, internet, or other amenities during the client’s stay at a hotel. The Company is also not responsible for the facilities provided, or not provided, in the hotel room, bathroom, or premises by the hotel or its staff. Any rude or unprofessional behaviour by hotel staff falls outside the Company’s direct purview, and the Company will not be responsible for the same.
Facilities such as the minibar, pay television channels, and telephone are not complimentary. If the client uses these facilities, the relevant charges must be settled directly with the hotel and are not included in the tour cost. The client is required to comply with the hotel’s check-in and check-out timings. Any changes made directly by the hotel fall within the hotel’s own purview, and the Company will not be liable to provide any compensation in respect of such changes.
The Company will not be liable, under any circumstances and howsoever caused, to the client or any person travelling with the client for loss of baggage by the airline, failure of the airline to provide a meal of the client’s choice, overbooking of seats by the airline, failure of the airline to accommodate the client despite a confirmed ticket, the quality of meals offered on board, flight delays, missed flights, or any change in flight schedule, routing, or airline from that mentioned at the time of booking. The expression ‘howsoever caused’ includes negligence on the part of the client or the service provider.
If the client is booked on a particular airline on a particular date and, for reasons beyond the Company’s control, the client is not permitted to board the flight, the Company will not be held responsible and no claim may be made against the Company in this respect. All bookings, cancellations, and changes to airline tickets, and all travel on such tickets, are governed by the terms and conditions of the respective airline. These terms can be shared with the client by the Company on request. Airlines operate in line with their own norms, rules, and regulations, which the client is required to follow.
The Company is not responsible for any loss or damage to personal belongings during the client’s stay at the hotel or while travelling in the coach. In the event of theft or loss of baggage, the client may, at their own discretion, cost, risk, and consequence, lodge a complaint with the local authorities.
Where a child below 12 years of age is booked on the tour at the special rate without a bed, no bed will be provided in the hotel during the tour under any circumstances. If the client makes any change to the rooming arrangement during the tour, the Company will not make any refund or pay any compensation in respect of such a change. If the client wishes to change the rooming arrangement during the tour, and the hotel is able to accommodate this subject to availability, the client will be required to pay the additional charges directly.
All clients travelling on a tour arranged by Memorable India Journeys Pvt. Ltd. must hold a valid visa. The client is responsible for ensuring that each visa application form is duly completed and verified by the client, to the client’s satisfaction, before it is submitted to the relevant embassy or consulate.
The grant or rejection of a visa, even after all relevant documents have been submitted, lies entirely within the discretion of the relevant consulate or authority. The Company will not be held responsible for any visa decision and has no influence over the decision of any consulate or embassy. The Company’s role is limited to providing the necessary guidance to the client during the visa application process.
The Company will not be responsible for the non-issuance of a visa caused by incomplete or delayed submission of documents by the client. The consulate may, at its sole discretion, require the client to appear for a personal interview. If the required documents are not submitted by the client, the issuance of the visa may be further delayed or refused, and the client will not hold the Company liable for the same.
The client is required to comply with all conditions laid down by the consulate or embassy. In the event of a visa rejection, if the client chooses to reapply, the client will be liable for any further consulate fees and will not claim such fees from Memorable India Journeys Pvt. Ltd.
The Company treats all information provided by the client as confidential. However, the client consents to and authorises the Company to share any or all such information with airlines, hotels, and other service providers involved in delivering services during the tour, and where necessary with fellow travellers. The client also acknowledges that the Company may be required to disclose such information where disclosure is mandated by law, by a court order, or by the rules, regulations, or enquiries of any government or statutory authority having regulatory or statutory authority over the Company.
Any communication directed to the address or made through the contact details (email, mobile phone, telephone, or fax) provided by the client at the time of booking will be deemed to have been duly communicated to and received by the client. The Company will not be responsible for any error in the mode of communication.
A. The prices quoted are calculated on the basis of the rates prevailing at the time the quotation is shared. The Company reserves the right to revise the price in case of currency fluctuations, changes in gross exchange rates, fuel cost variations, special or high-season levies imposed by suppliers, or any increase in airline or rail charges before the date of departure. Any such increase must be paid in full by the client before departure.
B. The Company will not be liable to the client, under any circumstances, for:
C. The client or traveller must hold a passport that is valid for at least six months beyond the date of departure.
Memorable India Journeys Pvt. Ltd. and its parent, subsidiary, and affiliated entities, along with their respective officers, directors, employees, agents, suppliers, successors, heirs, and permitted assigns, will not be held responsible, or treated as being in default, for any failure or delay in performing any of their obligations under these terms, in whole or in part, where such performance is rendered impracticable by an event of Force Majeure. Such events include, without limitation, acts of war (whether declared or undeclared), sabotage, embargo, acts of terrorism, riot or civil commotion, failures in transportation, any act of government, court, or administrative agency, acts of God, fire, explosion, flood, earthquake, strike, pandemic, epidemic, outbreak of disease, quarantine restrictions, and any other cause beyond the reasonable control of the Company.
Both the Company and the client will use their best efforts to avoid, overcome, and minimise the effects of any Force Majeure event or potential Force Majeure event. Once the event has ceased, these terms and conditions will once again become fully operative.
A Force Majeure event will not relieve either the Company or the client of any obligation that accrued before the occurrence of the event.
All disputes arising out of this agreement, or any subsequent agreement between the Company and the client, are subject to the exclusive jurisdiction of the courts at Delhi.
